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The compensation scheme is governed by law. Your specific questions will be addressed by an assigned claims handler, and you will be contacted as soon as possible.
What kind of damage is there ?
If your damage does not fit to one of these categories, the damage is probably not eligible for compensation
Costs resulting from any reasonable measures taken by any person, provided that these measures were imposed by a competent authority requiring the preventive measures to be taken.
It will not include actions taken before or without such requirement (Paris Convention 2004 art 1. a) ix))
It is not necessary to file an early claim: claims have to be filed within a period of 3 years. (Paris Convention 2004 art 8. a) and d))
“Claims have to be filed within a period of 3 years determined from the date at which the victim had knowledge, or from the date at which the victim ought reasonable have known of both the nuclear damage and the operator liable.” (Paris Convention 2004 art 8. d))
Regardless of the date at which this 3-year period starts, the following periods shall not be exceeded:
If instructions issued by the authorities are followed correctly, possible damage and costs resulting from these actions are eligible for compensation.
Yes.
These costs may not be compensated and are subject to specific examination, particularly with respect to possible ultimate approval of the evacuation by the competent authorities.
It should be noted that personal initiatives might be harmful to individuals undertaking such initiatives and could hamper the way the authorities are handling the incident.
(Paris convention 2004 art 1. a) ix)
The following possibilities are available:
015/85.36.37.
This is the new contact number regarding the explosion near Tihange.
SYBAN postbus 1000
Elsene-steenweg 27
1050 Elsene
Claims should be filed by adults, not necessarily by the victim him/herself. The person filing the claim will have to clarify his/her relationship with the victim (the victim him/herself, family, guardian, friend, broker, …).
The handling of the claims received, both at SYBAN and at the insurers members of SYBAN, is followed up on an individual basis for privacy reasons. To facilitate this from the start and to be able to assign a separate reference number to each claim, claims must always be made individually.
A person wishing to file a claim for more than one victim will therefore have to file a new individual claim for each victim. To avoid this person having to enter his or her own data on the declaration form each time, at the end of entering a claim on the website or via the call centre, the question is always asked whether the person wishes to enter another claim. If one opts for this possibility, the declarant's details are automatically resumed in the first section of the declaration and it suffices to then enter the details of the new victim and the damage suffered. For claims using a paper declaration form, it is sufficient to enter the declarant's details once and then fill in the pages containing the personal details and the damage suffered, stapled together for each victim.
All claims submitted by the same person will be assigned to the same insurer member of SYBAN.
Claims have to be filed as soon as possible, and within a period of 3 years.(Paris Convention 2004 art 8. a) and d))
“Claims have to be filed within a period of 3 years determined from the date at which the victim had knowledge, or from the date at which the victim ought reasonable have known of both the nuclear damage and the operator liable.”
(Paris Convention 2004 art 8. d))
Regardless of the date at which this 3-year period starts, the following periods shall not be exceeded:
Yes, until the claim has been settled.
Claims may be amended in respect of any aggravation of the nuclear damage (even after the expiry of the period for filing the claim), provided that final judgement has not been entered by the competent court.
(Paris Convention 2004 art 8. f))
You can file a claim in English, German, French or Dutch.
The claims department of the insurance company will contact you. They will provide you with a reference number and may ask for additional information if necessary, or may decide to appoint a loss adjuster or an expert.
More in detail:
The claims will be handled by an insurance company. (*)
They will inform you about your contact and reference number.
(*) for SYBAN distinction is made between:
Information about the progress of the claim can be requested at any time from the assigned claims handler
It is our aim to compensate all victims in a swift and appropriate manner.
However, this depends on multiple elements such as
There may be interim payments available if the loss has been accepted as a valid claim. Therefore, the timing may vary between
Claims will be handled according to the law and respective regulations.
If you do not agree with the proposed compensation, you can contact a lawyer.
Yes, the claims handler will ask for any proof required to enable correct examination and eventually to calculate fair compensation.
If the information requested is not possible, you may need to demonstrate the amount of the loss in some other form.
The insurer will get in touch with you after the claim has been filed and will decide if it is necessary to assign a loss adjuster.
In the meantime you can help us by collecting all relevant data to prove the loss and to substantiate the claim, e.g. quotations, photos, invoices of damaged goods.
It is our aim to reach a fair settlement.
If it is not possible to come to an amicable settlement you may contact a lawyer or other professional at your own expenses to look at the options open to you.
The amount will depend on the specifics of your claim. Your claim handler might give you an estimation of the amount once sufficient information is gathered.
It is our aim to compensate all victims in a swift and appropriate manner.
But this depends on many factors such as:
There may be interim payments available if the loss has been accepted as a valid claim.
Therefore the timing may vary between:
This is possible, but depends on the specifics of the claim. The assigned claims handler will be able to tell for your case.
Yes, the amount for compensation is limited and specific rules for compensation can be established by the government.
If the amount of the damage exceeds the financial capacity, the government may establish equitable criteria for apportioning the amount of compensation that is available or impose priorities or restrictions.
(Brussels supplementary convention, art 3, 8, 12)
In all cases, you should turn to your (National or Private) Health insurance.
For nuclear damage, your Health Insurance may then claim back their expenses from the nuclear operator and / or its insurers.
(Paris Convention 2004, art. 6.d))
You need to ask your employer.
A fire insurance or personal property insurance does not cover damage due to nuclear effects. However check with your insurer.
As you are not liable for the nuclear damage, the private liability insurance cannot be used.
However if you are accused to be liable for damage we ask you to contact your private liability insurer.
A car policy generally consists of two parts:
The preferred options to file your claim, directly with the insurer, are :
015/85.36.37.
This is the new contact number regarding the explosion near Tihange.
SYBAN postbus 1000
Elsene-steenweg 27
1050 Elsene
For the modalities of a claim to the operator, it is recommended to contact the operator.
The nuclear operator is almost always liable for a nuclear damage. There are very few exceptions.
You could, but you would probably find that liability lies with the nuclear operator.
Compensation would be unlikely in this case. We recommend that you submit a claim against the operator (or his insurer).
The preferred options to file your claim, directly with the insurer, are :
015/85.36.37.
This is the new contact number regarding the explosion near Tihange.
SYBAN postbus 1000
Elsene-steenweg 27
1050 Elsene
For the modalities of a claim to the operator, it is recommended to contact the operator.
Our website / callcenter deals only with the insurance in respect of the nuclear incident.
For reliable information about the crisis situation, with the latest updates, you should follow national radio and television broadcasting.
Other sources of information are the websites of:
If you live close to the nuclear power plant you will be informed by sirens, radio or announcement by cars equipped with loudspeakers.
Please follow the instructions given by persons working in the rescue teams.
Please avoid calling the police, fire brigade, military or other rescue teams as they will be occupied in dealing with the crisis situation.
Our website / callcenter deals only with the insurance in respect of the nuclear incident.
For reliable information about the crisis situation, with the latest updates, you should follow national radio and television broadcasting.
Other sources of information are the websites of:
If you live close to the nuclear power plant you will be informed by sirens, radio or announcement by cars equipped with loudspeakers.
Please follow the instructions given by persons working in the rescue teams.
You can also contact your doctor, pharmacists, medical center or local hospital.